Return & Exchange Policy

At Modesta, every piece is carefully prepared to meet our quality standards and to arrive in the best possible condition.

Please read our return and exchange policy before placing your order.

General Return & Exchange Policy

Customers may request a return or exchange for eligible ready-made products within 14 days from the date of receiving the order, provided that the product is unused, undamaged, in its original condition, and accompanied by proof of purchase.

Returned products must be in the same condition as received. Products that have been used, damaged, modified, installed, assembled incorrectly, or affected by misuse may not be eligible for return or exchange.

Custom-Made Products

Custom-made, made-to-order, or specially modified products cannot be returned or exchanged if they were produced according to the confirmed specifications agreed with the customer.

This includes products customized in size, color, material, finish, design, or any special requirement requested by the customer.

However, if a custom-made product arrives with a manufacturing defect or does not match the confirmed specifications, the customer may contact Modesta for review and support.

Damaged, Defective, or Incorrect Items

If the product arrives damaged, defective, or different from the confirmed order specifications, the customer must contact Modesta as soon as possible and provide clear photos or videos showing the issue.

For visible damage, missing parts, or delivery-related issues, the customer must inspect the product at the time of delivery and report the issue immediately before completing the delivery process.

Receiving the product and completing the delivery means that the customer confirms the product was received in good visible condition, with no apparent damage or visible defects.

Claims related to visible damage, scratches, broken parts, or missing items may not be accepted after the product has been received and confirmed by the customer.

Inspection Upon Delivery

The customer is responsible for inspecting the product carefully upon delivery.

Before signing, paying the remaining balance, or confirming receipt, please make sure that:

The product received is the correct item.
The product is in good visible condition.
There is no obvious damage, breakage, or missing part.
The packaging and product condition are acceptable.

If there is any issue, please report it immediately to the delivery representative and contact Modesta at the same time.

Non-Returnable Items

The following items are not eligible for return or exchange unless they have a confirmed manufacturing defect or do not match the agreed specifications:

Custom-made or made-to-order products.
Products made according to special customer measurements.
Products with selected custom colors, finishes, or materials.
Products that have been used, installed, damaged, or modified after delivery.
Products damaged due to misuse, incorrect handling, incorrect cleaning, water exposure, direct sunlight, or improper storage.
Products that cannot be returned to their original condition.

Exchange Process

If your product is eligible for exchange, Modesta will review the request and confirm the next steps.

The exchange may be approved depending on the product condition, availability of replacement items, delivery location, and the reason for the exchange.

If the exchange is approved, additional shipping, pickup, or handling fees may apply unless the exchange is due to a confirmed defect or an incorrect item sent by Modesta.

Return Process

To request a return, the customer must contact Modesta and provide:

Order number.
Customer name and phone number.
Product name.
Reason for return.
Clear photos or videos of the product.
Proof of purchase.

After receiving the request, Modesta will review the case and confirm whether the product is eligible for return.

Products must not be returned without prior approval from Modesta.

Refunds

If the return is approved, the refund will be processed after the returned product is received and inspected.

Refunds are processed according to the original payment method, where possible, or through another agreed payment method when needed.

Shipping, delivery, installation, and handling fees are non-refundable unless the return is due to a confirmed defect or an incorrect item sent by Modesta.

Return Shipping Fees

For returns or exchanges requested due to personal preference, change of mind, wrong measurements provided by the customer, or unsuitable size after delivery, the customer may be responsible for return shipping, pickup, or handling fees.

If the return or exchange is due to a confirmed manufacturing defect, damaged product, or incorrect item, Modesta will handle the issue according to the case review.

Order Cancellation Before Delivery

Orders may be cancelled before shipping if the product has not been dispatched and, in the case of custom-made products, production has not started.

If production has already started for a custom-made product, cancellation may not be possible, or cancellation fees may apply depending on the production stage, materials used, and order details.

Important Notes

Modesta reserves the right to review each return or exchange request based on the product condition, order type, delivery status, and the information provided by the customer.

This policy does not affect any rights granted to customers under applicable consumer protection regulations.

For any return, exchange, or product issue, please contact Modesta as soon as possible so we can support you clearly and professionally.